Effective Date: [Insert Date]

Welcome to Equation d’art. We are committed to ensuring that your artwork reaches you
safely and securely. Please read this Shipping, Return & Refund Policy carefully before
placing an order.

1. Order Processing

• Orders are processed after successful payment confirmation.
• Standard processing time is 3–7 business days, unless otherwise specified.
• Custom commissions, framed artworks, or made-to-order pieces may require
  additional processing time. The estimated timeline will be communicated at the time of purchase.

2. Shipping

• We deliver across India and, where available, Shipping charges, if applicable, will be displayed during checkout.
• Delivery timelines are estimates and may vary depending on the destination, courier services, customs clearance (for international orders), weather conditions, or other unforeseen circumstances.
• Every artwork is professionally packed using suitable protective materials to minimize the risk of damage during transit.

3. Delivery

• Customers must provide accurate shipping information.
• The Gallery shall not be responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
• If a shipment is returned due to an incorrect address or repeated unsuccessful delivery attempts, any additional shipping charges for re-dispatch shall be borne by the customer.

4. Inspection Upon Delivery

Customers are requested to inspect the package immediately upon delivery.

If the package appears damaged, customers should:

• note the damage with the delivery personnel, where possible;
• take clear photographs of the outer packaging and the artwork; and
• notify Equation d’art by email within 48 hours of delivery.

Failure to report transit damage within this period may affect our ability to process a claim.

5. Return Policy
As artworks are unique and often one-of-a-kind, all sales of original artworks are final.
Returns will only be considered if:

• the wrong artwork was delivered; or
• the artwork suffered significant damage before delivery that is verified by the Gallery.
  Returns will not be accepted for:
• change of mind;
• personal preference;
• colour differences caused by monitor or mobile screen settings;
• slight variations inherent in handmade artworks;
• damage caused after delivery due to improper handling, installation, storage, or environmental conditions.

6. Refund Policy
Where a return is approved by the Gallery:

• the customer may receive a replacement (subject to availability), store credit, or a refund, at the Gallery’s discretion where permitted by law;
• approved refunds will be processed through the original payment method;
• refund processing generally takes 7–10 business days after approval, although the time for the amount to appear may depend on the customer’s bank or payment provider.

Shipping charges, customs duties, installation charges, and similar fees are non-refundable unless required by applicable law or where the error was solely on the part of the Gallery.

7. Cancellation Policy

• Orders may be cancelled before dispatch by contacting the Gallery.
• Once an order has been dispatched, it cannot be cancelled.
• Custom commissions, commissioned artworks, personalised pieces, and specially ordered artworks cannot be cancelled once work has commenced.

8. Force Majeure
The Gallery shall not be liable for delays or failure to deliver arising from circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, pandemics, government restrictions, war, civil unrest, or other force majeure events.